Policies & Terms
Size Disclaimer. Please note that mat sizes are not always an exact measurement. Please allow a 3-5% variance in all finished mat sizes due to materials and manufacturing processes.
Warranty: Our products carry the manufacturer's 100% unlimited customer satisfaction guarantee for the life of the product. If for any reason you are not 100% satisfied with your products, we will replace the mat or refund your money (subject to a 20% re-stocking fee plus shipping charges).
IMPORTANT: CUSTOM SIZES ARE NOT RETURNABLE.
Lead Times: Most orders ship out between 3 and 10 business days depending on the product and production schedule. Our standard shipping method is FedEx ground service, depending on your location transit time can vary from 2 to 5 days.
Payments & Terms: We gladly accept Visa and MasterCard, American Express, Wire Transfers, cashiers checks and company checks. All payments should be made to INTERMATS. Prepayment is required.
Purchase Orders: We accept PO's from government agencies, public schools and other qualifying institutions. To set up an account, please email industrial@intermats.com or fax your PO's to 954-281-5442.
Shipping: All of our items will ship based on standard weight/size within the 48 contiguous United States. Customer is liable for all shipping costs unless promotion states otherwise. Our cart shipping method is FedEx. All orders will ship using this method unless otherwise requested. Large and/or heavy shipments will go TRUCK freight and a shipping flat rate option will be displayed at checkout.
Cancelations: An order cannot be canceled once it begins production. Production will start right after customer places the order and send payment. Cancelation can be requested within 24 hours of placing the order. Subject to a 5% fee for credit card transactions
Return Policy: For defected, damage or incorrect sent items a replacement would be authorized upon receipt of proof (picture) of the defective product. We will issue a call tag to pick up the item and a free replacement will be issue and sent. Non-defective returns can be accepted subject to a 20% re-stocking fee plus shipping charges . If a replacement is necessary, customers should contact us within 5 business days via email to describe the problem and we'll make every effort to correct it. Do not return products without contacting us first, as they will not be accepted.
All claims for defects or discrepancies must be made within 5 days after delivery of shipment.
Sales Tax: If your order is shipped to FLORIDA, there will be a 6.0% sales tax added to your total. For Tax-Exempt institutions, please place your order with the tax added, them fax or email us your Tax Exemption Certificate copy. Will will issue a refund back to your credit card for the tax amount within the next 48 hours.
